Conference and Banqueting Mgr - Herts. Closes 10 Aug

Full details and how to apply at this link

• Location - Ware, Hertfordshire
• Salary - Competitive Salary + Bonus scheme
• Benefits - 28 days holiday including bank holidays increasing to a maximum of 35 days with each year of service. For list of benefits scroll down
• Qualifications - High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Hanbury Manor Marriott Hotel & Country Club is looking for a passionate Conference & Banqueting Manager. 

The Conference & Banqueting Manager ...

• Directs and motivates the conference and banqueting team
• Personally assists in providing high quality service based on requirements and standards. 
• Monitors and controls financial and administrative responsibilities including asset protection. 
• Provides clear and concise communications to everyone servicing the event. 
• Identifies training opportunities and plans a strategy to accomplish goals.

CORE WORK ACTIVITIES

Managing Banquet Services Operations

• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).

• Applies knowledge of all laws, as they relate to an event.

• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.

• Adheres to and reinforces all standards, policies, and procedures.

• Maintains established sanitation levels.

• Manages departmental inventories and maintains equipment.

• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.

• Schedules banquet service staff to forecast and service standards, while maximizing profits.

• Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.

• Conducts monthly department meetings with the Banquet team.

• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.

• Acts as a liaison to the kitchen staff.

• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

• Observes service behaviors of employees and provides feedback to individuals.

• Monitors progress and leads discussion with staff each period.

• Participates in the development and implementation of corrective action plans.

• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

• Attends and participates in all pertinent meetings.

What is in it for you?

You’ll be supported in and out of the workplace through:

• Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 35 days with each year of service
• Bonus scheme
• Service Charge
• Private Medical Plan
• Discount in our Vardons Restaurant/Spa/Golf
• Length of service rewards 
• Monthly/yearly recognition schemes
• Extensive training both internally and externally
• World-class career opportunities internationally within Marriott hotels tailored to your specific needs
• Heavily discounted room rates for you & friends and family
• Professional learning and development opportunities
• Complimentary meals on duty 
• Complimentary dry cleaning - we want you to look smart and well-groomed at all times
• Complimentary use of Gym - because your well-being is important
• Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
• Enhanced Pension scheme
• Cycle to work scheme
• Access to major high street discounts so you can treat your friends and family 

#LI-BR1