Club Supervisor - City Padel, Plymouth. Closes 3 Sept

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• Location - Plymouth
• Salary  -  up to £28.5k pa depending on experience

Applicants with Padel experience would be preferred but this is not essential

City Padel Plymouth is looking for an enthusiastic, organised, and people-driven Club Supervisor to help deliver an outstanding experience for our players and team. 

This is a hands-on leadership role at the heart of the club, perfect for someone who thrives in a fast-paced environment, loves customer service, and enjoys motivating others.

The Role

As Club Supervisor, you’ll be the face of City Padel Plymouth — ensuring the club runs smoothly day-to-day, our players feel welcomed, and our team is supported to deliver the highest standards.

Applicants with Padel experience would be preferred but this is not essential

Key Responsibilities

Customer Experience & Communication

• Build and maintain excellent relationships with current and prospective players
• Welcome all players in a friendly, professional manner
• Answer phone calls and respond to enquiries, providing accurate information about the club, padel, and services
• Relay relevant information and feedback to the Directors

Operations & Compliance

• Ensure compliance with health, safety, and hygiene regulations at all times
• Oversee opening and closing procedures
• Maintain high standards of cleanliness throughout the club (bins, toilets, communal areas)

Team Leadership

• Train, supervise, and support Club Assistants, ensuring role expectations are clear and up to date
• Promote teamwork and motivate staff, proactively suggesting ideas to improve the club experience
• Organise weekly staff rotas for reception and café operations

Bookings, Scheduling & Promotion

• Manage facility scheduling, court bookings, matches, and rentals
• Actively promote spare spaces on courses and courts via WhatsApp and Instagram
• Release courts back to the public when appropriate
• Ensure booking systems are accurate and up to date

Café & Retail Management

Applicants with barista training would be preferred but not essential

• Maintain a clean, organised, and well-stocked café and retail area
• Prepare and monitor toasties and baked goods
• Ensure the coffee machine is serviced and maintained
• Keep pricing and offerings updated and communicated clearly

Role Structure

• Reports to: City Padel General Manager
• Manages: Club Assistants