Minimising ‘alcohol harms’ over the festive period
The issue of tips has been a controversial one for many years. As far back as 2003 food venues were being investigated in regard to their handling of staff tips and service charges. Now, following a Call for Evidence in 2016, the Government has announced plans to implement relevant legislation at the ‘earliest opportunity’. Also: with Christmas just a sleigh-bell away, Drinkaware offers insights on how to keep members safe and how to train staff on dealing with the over-enthusiastic festive drinker.
With Christmas just a sleigh-bell away, Drinkaware offers insights on how to keep members safe and how to train staff on dealing with the over-enthusiastic festive drinker.
Alcohol education charity Drinkaware is urging clubs and operators to create an environment where customers can have a great time, while minimising the risk of alcohol related harms during the festive period.
Drinkaware Director of Business Development & Partnerships Rommel Moseley said: “Raising a glass of seasonal ale or festive fizz is part of the Christmas and New Year celebrations for many people and most of them will enjoy alcohol responsibly. However, the sheer number of people coming into clubs, pubs and bars over the festive season inevitably means a heightened risk of alcohol harms. Responsible operators will tackle this by both helping their customers to drink in moderation, and being alert and ready to support those who may be vulnerable after drinking too much."
“It’s also important to look after designated drivers and make sure they enjoy their visit as much as the rest of their group. With the huge choice of interesting soft drinks and great tasting no-alcohol beers now available, catering for drivers, and others who choose not to drink, has never been easier.”
Drinkaware can support operators with a range of tools, including its Drinkaware Crew training, an e-learning programme for staff, and downloadable posters.
“Our e-learning programme helps staff to recognise and support customers who may be vulnerable after drinking too much, and it supports other schemes around customer safety, such as Ask Angela. Operators should ensure staff are trained on any new initiatives ahead of the busy festive season.”
Drinkaware tips for reducing festive alcohol harms
- Stock a good selection of soft drinks for those who choose not to drink alcohol, including designated drivers. If members have a choice of soft drinks, they are more likely to substitute them for an alcoholic drink at intervals during the evening, which will help to limit their overall alcohol consumption.
- Include no or low alcohol options on your drinks list. Drinks that are low in alcohol don’t have to be low on taste and many brewers have focused on the lower alcohol sector lately, producing flavourful beers with lower ABVs.
- Review your wine offer. Choosing house wines that sit at the lower end of the ABV scale will help members to reduce their alcohol intake. Similarly, offer wine in a 125ml serve and make customers aware this size is available.
- Serve food for the same hours as you serve drink, or as close as possible. Food slows the absorption of alcohol, so members are less likely to become vulnerable as a result of drinking too much, too quickly.
- Make it very clear that you will not serve alcohol to customers who are drunk, or who are attempting to buy for a drunken friend, both of which are against the law. Drinkaware and the British Beer & Pub Association have produced a ‘Can’t Get Served’ poster to communicate this to customers, downloadable free from the Drinkaware website.
Training for staff
Drinkaware’s Alcohol Vulnerability Awareness learning course gives customer-facing staff the skills and knowledge to identify alcohol-related vulnerability and support customers at risk from harm.
The course helps staff to understand what vulnerability means, how to spot customers who are vulnerable to harm after drinking, and gives practical advice on how to support them. It includes scenarios with different types of vulnerable customers, including victims of drunken sexual harassment, to illustrate the appropriate responses to each, and asks questions after each of the three modules. Staff have to score 70% to pass the course.
The Alcohol Vulnerability Awareness course was created following the success of Drinkaware Crew training which has now been delivered in 21 areas across the country. While Drinkaware Crew is recommended for larger, 500+ capacity venues, the e- learning programme can be used to train staff in smaller outlets.