1. Why did you decide to get involved with real ale?
Clubs tend to enjoy a reputation for cheap beer, but not
necessarily quality beer. Real ale is a quality product and its
appreciation is underscored by statistics frequently showing
that in a generally shrinking beer market, real ale sales
enjoy a steady increase.
Our membership figures and club turnover have reflected
this trend, attracting a new sector of members interested in
a wide and regularly changing range of real ales.
2. What was the first step you took in terms of serving
real ale?
In the beginning we started with one hand pump and
struggled to sell one firkin of real ale a week. At first it
was a real toil, but we persevered and slowly interest
was aroused and sales increased. A further boost for
serving more real ale was when Dartford Folk Club
started to use our function room for their meetings on
Tuesday nights
3. How did you decide on which ales to sell?
Initially we started with mainstream beers because they
were a ‘known quantity’, usually supported by national
advertising, and, therefore, familiar to our members. I also
tended to go for stronger ales to stand them apart from the
top pressure and cream flow bitters. Stronger ales also
tended to stay in top condition longer because of the higher
alcohol content.
4. What advice did you seek on the subject?
Some of our members and folk club members also belonged
to CAMRA, the Campaign for Real Ale, and regularly
attended beer festivals and, therefore, tasted many different
types of ale from small independent breweries. This
knowledge they were only too glad to pass on to me, and I
was only too glad to listen and accept their
recommendations.
5. Did you attend any real ale appreciation courses?
Only at the university of life, aka Dartford Working Men’s
Club.
6. What was your greatest worry about serving real ale?
Possibly that it wouldn’t sell, particularly to our long
standing members who had become used to drinking
brewery conditioned beers, lagers and ‘smooth beers’.
Turnover of real ales grew steadily until they now
account for the significant majority of our beer sales,
winning over many converts.
7. How did you develop your knowledge of real ale
brands?
Through networking with brewers, beer distributors, fellow
licensees and fellow lovers of real ale. This acquired
knowledge enabled me to personally organise and manage
six annual beer festivals in Dartford Central Park, offering
up to 150 beers, and subsequent seasonal festivals in the
club where up to 30 ales have been available.
8. Is there any secret to the range of ales you have on
offer?
Good cellarmanship is essential to successfully selling real
ale, which is a living product, whether you are only serving just
one ale, or up to 15 as we regularly do at DWMC. Quality
needs to be monitored, cleanliness needs to be scrupulous,
staff need to have product knowledge and we listen to our
members.
9. Explain the make-up of your real ale offering in terms
of abv strengths and beer styles.
In 2009 we served over 470 different real ales in DWMC.
This wasn’t a random choice.
Firstly, seasonality can influence ale choice. Brewers offer
beers to suit the seasons; darker, stronger beers in the
winter, lighter and refreshing beers in the summer, with
beers for Easter, Halloween, bonfire night, St George’s and
St Patrick’s days, and so on.
Secondly, we try to ensure that we offer a balanced range
of strengths and styles to suit all tastes, which we can do
successfully having fifteen hand pumps at our disposal, and
beers on gravity straight from the cellar if necessary.
10. If you could start over, what would you do
differently?
I don’t think we did much wrong from the outset. Beer
range, product knowledge, the number of hand pumps and
sales grew hand-in-hand incrementally and, therefore,
underpins our success story.
I would like to install our own micro-brewery, not only to
increase choice further, but to offer a quality product at a
budget price, in these times of rising costs.
real ale has been our brewing heritage in the past, and
looks certainly to be a part of our successful future.